Privacy Policy

Logistics Powerhouse (“we”, “us”) operates a multi-tenant software platform used by courier and haulage businesses (“tenants”) to run dispatch, tracking, invoicing, and driver compliance. This policy explains what we collect and why — both for people who sign up to use the platform and for members of the public who track a shipment using a public tracking link. It also covers the Kaprix Powerhouse Logistics mobile app for drivers and customers, published on Google Play by Kaprix Powerhouse Logistics.

Information we collect

• Account details — name, email, phone number, and company details you provide when creating a workspace or accepting an invitation.
• Job & shipment data — pickup/delivery addresses, contact details for senders and recipients, and shipment status entered by a tenant to run their operations.
• Driver compliance data — licence, insurance, and right-to-work documents, and e-signatures collected during driver onboarding, where a tenant operates driver compliance workflows.
• Location data — drivers using the mobile app share GPS location while an active job is in progress, so it can be shown on live tracking maps.
• Payment & invoicing data — processed via Stripe; we do not store full card numbers on our servers.
• Device & usage data — push-notification tokens (for delivery/job alerts), browser storage used to keep you signed in, and error/crash diagnostics.

How we use it

We use this data to operate the platform: authenticating users, running dispatch and tracking, generating invoices, sending notifications, and diagnosing bugs. Each tenant’s data is kept in an isolated workspace and is not visible to other tenants.

Third parties we rely on

• Stripe — payment processing and invoicing.
• Google Maps — maps, geocoding, postcode lookup, and route display.
• Firebase Cloud Messaging — push notifications to the mobile app and browser.
• Sentry — error monitoring, to help us find and fix bugs.

See our Cookie Policy for details on browser storage and third-party scripts.

Data retention & your rights

We retain data for as long as a tenant workspace is active, plus a reasonable period afterwards for legal and accounting purposes. If you’d like to access, correct, or request deletion of personal data we hold about you, contact us at [email protected]. If you are the customer or driver of a specific tenant business, we recommend also contacting that business directly, as they control the data entered into their workspace.

Deleting your account and data

Accounts in the Kaprix Powerhouse Logistics app are created by the courier company you work with or buy from, so there is no sign-up in the app itself. To have your account and the personal data linked to it deleted:

1. Email [email protected] from the address you sign in with, with the subject “Delete my account”.
2. Say whether you use the app as a driver or a customer, and which courier company set up your account.
3. We confirm the request and delete your login, profile, contact details, uploaded documents and location history within 30 days.

Records a business is legally required to keep — invoices, and the proof-of-delivery for jobs already completed — are kept for the period UK tax and transport law requires, then deleted.

Contact

Questions about this policy can be sent to [email protected].

This page is provided as a general description of our data practices and does not constitute legal advice. Tenant businesses using the platform are responsible for their own privacy notices to their customers and drivers.